Refunds

Last updated: October 5, 2026

This site charges nothing. There is therefore nothing to refund for anything done on this page. The rules below apply to amounts paid to us directly at a later stage, and they are set out here so they are known before any payment is made.

Before work begins

A deposit paid to hold an order or a booking is returned in full if you cancel before work starts. The refund is issued within 10 business days of your written request, to the account the money came from.

If we cannot deliver

Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.

Once work has started

Cancelling after work has started returns whatever has not been committed to materials or labour. Any deduction is itemised in writing before the refund goes out.

How to request

Write to contact@diosurbakti.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.